Good practices in the areas of information technology company went on caleña Software Helppeople the first in Latin America and the seventh in the world to achieve the verification and endorsement of 15 management processes and logistics .
Antonio Jiménez Melo, director of strategy and business of the company, said that the company developed the ‘helppeople Service Management’ software, specializing in managing IT services areas (Information Technology) . This software achieved 15 PinkVERIFY verification process which is the highest level in ITIL best practices, global standard that governs the tools for managing services.
The verification was made by the Canadian firm Pink Elephant recognized worldwide for the rigorous evaluation of the alignment of the modules and functionalities that they incorporate the ITIL processes.
“As a simple example, using this software can solve specific situations in day to day offices and companies: damage to a printer or computer. These applications software requirement is entered, enter the service request, explain what the problem is and that application reaches the technical staff of the same company. All this has its specific times, that’s all parameters. It’s kind of ISO certification for service management, “explains one of the executives of the company.
It states that these processes that a product (or service) required for you to meet a need . particular add value to the work of the staff of a company, allowing it to be providing this service efficient and timely
The 15 verified management processes are: capacity, delivery and deployment, and the availability and continuity . There are also financial arrangements, events, changes, problems and incidents and requirements, portfolio and service catalog. Besides service level agreements are met, and the efforts of knowledge and configuration.
Helppeople Software was founded in Cali for 14 years, with commercial operation in Bogotá. The country generates 65 direct and indirect jobs and has a presence in seven Latin American countries. Mexico, Costa Rica, Panama, Ecuador, Peru, Chile and Colombia
“In early 2014, began working Helppeople to corroborate processes, obtaining in June verify them nine and six in the first days of November. Thus today, Helppeople Software is among the select group of seven solutions in the world have 15 verified processes: these are: Axios System, Dexon Software, helppeople Service Management, LANDesk, Marval ITSM Software, CA Technologies and SAP ” highlights Jiménez Melo.
He added that plans for expansion that this firm was drawn in the last two years was that of being the first company in Latin America to verify and enter the ranking of the best management tools services worldwide.
“It is a goal that we have met through the hard work of the team in all areas of the company, which was proposed to get this project. Today we can say with satisfaction that helppeople Service Management is the first Latin American solution to manage services in the areas of technology (IT) and other areas. With this news, helppeople becomes the best partner to streamline the help desk and support organizations, “the executive said.
Jimenez Melo expresses the vision of Helppeople Software is placing on the tool launch in English and Portuguese in 2015, and accessibility from tablets and smartphones, in 2016. Since you already have the goal of opening direct operations in Mexico and Brazil in 2017.
CALI
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